Serra Chevrolet Cadillac Buick GMC

1 star for the car actually being good quality. However, You make the car buying process a nightmare with all the lies and awful excuses. Here's your warning, if you want to be laughed at or belittled because you know what you are talking about when purchasing a car, Serra is the place to go (NOT)! Luckily they had 'The' car or I would have gone elsewhere. P.s. always make sure you have financing before going to the dealership as a backup option. Make sure you ask to see the call sheet from the bank as well. Most of the time, they are adding points to your interest rate so they get a bigger kickback from the financing bank. I also learned Friday that if one bank offers you a 9% interest rate (even with their points added) they aren't going to offer you the best rate they have been offered. We negotiated rates on Friday and the best they could offer was 11.89%... I asked for the call sheet to be sent to me and low and behold they sent me a new rate offering 11.49% (side note, this call sheet was time stamped AFTER he gave me the 11.89%)... Wow, what savings! When I went to the financing office he (Johnathan Cox) let it slip a bank offered less than a 10%, but with his 2.5 point leverage it wasn't a better deal for me in the end 🤔. So therefore he wasn't going to sell me the car because that affected his commission. We showed up Saturday to talk to the sales manager to figure out why the finance manager wouldnt let us purchase a car with the best interest rate we were offered? Well Shucks!!! He wanted to get right on it and see what was going on... Super helpful right!? You would think so! Of course he came back with an even better rate this time! But, to get this rate, I needed to increase my term from 36 months to 48 months...🤨 Keep in mind that we are putting $10,000 down on a $20k car. I've lost count of all the 🚩🚩🚩's at this point, but I do notice that the time stamp for this call sheet from Leaders was BEFORE they even submitted and presented me with the 11.89% interest rate 🙄🙄🙄 yall!!! Needless to say, by the time we left the dealership, there were no big smiles nor an invite back (even if the feeling is mutual). Be aware out here! Car salesmen are not your friends! This has been posted to all of their facebook pages in which they keep removing the tags to and blocking people for good honest reviews. Keep that in mind when looking at reviews. If you are only seeing the positive, somethings wrong... If you have made it this far, thanks for coming to my rant!

I had decided on a car before I went but did want to look at a few more just to see more options. David Dameron was my salesman and he went above and beyond to help me find the perfect car for me. He made sure I understood everything about the car and the process before I left. Great service, great selection and great prices. Thank you!

I was on a trip to Murfreesboro, TN when I broke down in the Jackson,TN area. I went to the dealership and informed the service dept of my problem. The service dept got my truck in quick to determine the problem and found major problems with the motor. I had to leave my vehicle at the dealership and while waiting for my wife to come get me several employees of Serra offered to take me to get something to eat or offered to take me any where I needed to go. I was shocked by the hospitality shown by the Serra staff and when I returned to pick my vehicle and trailer up I made a point to speak to the General Manager who in turn introduced me to other personnel. Serra dealership is the best dealership I have ever been in and should be recognized for outstanding PR and workmanship. I told the staff I could not have broken down at a better place and will purchase future vehicles from that location as I feel certain the communication and quality work will continue well after the paper work is signed. Serra should be a model of how a quality dealership should be ran. I have told several people about the treatment I received and encouraged them to deal with Serra in the future. I cant say enough good things about Serra of Jackson, TN and the staff.